Management System Tip – The Process Interaction Map
The process interaction map is a central part of an organization’s ISO 9001:2015 quality management system, but its more than a flow chart. It can be used for so many things in your organization beyond just a flow chart of your processes. In this tip, Oscar Combs, Senior Consultant of The ISO 9001 Group, provides an overview of the process interaction map and its many uses.
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