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iso\iec 20000-1

The ISO 9001 Group’s ISO\IEC 20000-1 consultants are experts that understand the steps to achieve ISO 20000-1 certification or compliance. We can help your organization design, develop and implement a certification or compliant ready  ISO 20000-1:2018 information technology service management system from the ground up. We have perfected our proven 5 x 4 Process, where we execute 5 phases over a 4 month period.  Our 5 x 4 Process has resulted in a 100% Client Certification Rate for our clients, which means that when our clients follow our process and consulting, they obtain ISO 20000-1 certification 100% of the time.


Contact us today to find out more about how The ISO 9001 Group can assist your organization achieve its ISO\IEC 20000-1 certification goals.

Benefits of ISO\IEC 20000-1

  • Win more bids where certification is a requirement or a competitive advantage
  • Meet customers’ requirement for certification
  • Improved structure, processes and procedures internally
  • Better internal controls, which will improve operations and reduce risks
  • Achieve ISO\IEC 20000-1 certification


ISO\IEC 20000-1 Overview

  • Context of the Organization
  • Leadership and Commitment
  • Actions to Address Risks and Opportunities
  • Service Objectives and Planning
  • Competency
  • Controlling Documented Information
  • Operational Planning and Control
  • Planning Services
  • Service Life Cycle
  • Service Catalog Management
  • Asset Management
  • Configuration Management
  • Relationship and Agreement
  • Service Level Agreements
  • Supplier Management
  • Demand and Capacity Management
  • Change Management
  • Incident and Problem Management
  • Service Requests
  • Service Continuity and Availability
  • Information Security Management
  • Internal Audits
  • Management Reviews
  • Service Reporting
  • Nonconformity and Corrective Actions
  • Continual Improvement


Visit International Organization of Standardization‘s website to learn more about ISO\IEC 20000-1.

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