The ISO 9001 Group’s ISO\IEC 20000-1 consultants are experts that understand the steps to achieve ISO 20000-1 certification or compliance. We can help your organization design, develop and implement a certification or compliant ready ISO 20000-1:2018 information technology service management system from the ground up. We have perfected our proven 4 step process. Our 4 step process has resulted in a 100% Client Certification Rate for our clients, which means that when our clients follow our process and consulting, they obtain ISO 20000-1 certification 100% of the time.
Ready to transition from ISO 20000-1:2011 to ISO 20000-1:2018? The ISO 9001 Group offers many transitional services to support your organization. Click here to learn more.
Benefits of ISO\IEC 20000-1
• Win more bids where certification is a requirement or a competitive advantage
• Meet customers’ requirement for certification
• Improved structure, processes and procedures internally
• Better internal controls, which will improve operations and reduce risks
• Achieve ISO\IEC 20000-1 certification
ISO\IEC 20000-1 Overview
• Context of the Organization
• Leadership and Commitment
• Actions to Address Risks and Opportunities
• Service Objectives and Planning
• Competency
• Controlling Documented Information
• Operational Planning and Control
• Planning Services
• Service Life Cycle
• Service Catalog Management
• Asset Management
• Configuration Management
• Relationship and Agreement
• Service Level Agreements
• Supplier Management
• Demand and Capacity Management
• Change Management
• Incident and Problem Management
• Service Requests
• Service Continuity and Availability
• Information Security Management
• Internal Audits
• Management Reviews
• Service Reporting
• Nonconformity and Corrective Actions
• Continual Improvement
Visit International Organization of Standardization‘s website to learn more about ISO\IEC 20000-1.