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iso\iec 20000-1

The ISO 9001 Group’s ISO\IEC 20000-1 consultants are experts that understand the steps to achieve ISO 20000-1 certification or compliance. We can help your organization design, develop and implement a certification or compliant ready  ISO 20000-1:2018 information technology service management system from the ground up. We have perfected our proven 4 step process.  Our 4 step process has resulted in a 100% Client Certification Rate for our clients, which means that when our clients follow our process and consulting, they obtain ISO 20000-1 certification 100% of the time.


Ready to transition from ISO 20000-1:2011 to ISO 20000-1:2018? The ISO 9001 Group offers many transitional services to support your organization.  Click here to learn more. 

Benefits of ISO\IEC 20000-1

• Win more bids where certification is a requirement or a competitive advantage

• Meet customers’ requirement for certification

• Improved structure, processes and procedures internally

• Better internal controls, which will improve operations and reduce risks

• Achieve ISO\IEC 20000-1 certification


ISO\IEC 20000-1 Overview

Context of the Organization

Leadership and Commitment

Actions to Address Risks and Opportunities

Service Objectives and Planning


Controlling Documented Information

Operational Planning and Control

Planning Services

Service Life Cycle

Service Catalog Management

Asset Management

Configuration Management

Relationship and Agreement

Service Level Agreements

Supplier Management

Demand and Capacity Management

Change Management

Incident and Problem Management

Service Requests

Service Continuity and Availability

Information Security Management

Internal Audits

Management Reviews

Service Reporting

Nonconformity and Corrective Actions

Continual Improvement


Visit International Organization of Standardization‘s website to learn more about ISO\IEC 20000-1.

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