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Terms and Conditions


Anti Discrimination Policy.  The ISO 9001 Group does discriminate against individuals based upon race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, age, genetic information and any other protected class status under applicable federal, state and local laws.

Training Courses

Training Accreditation.  The ISO 9001 Group’s training courses and CEUs have been designed to meet the IACET Accreditation Program. See ANSI/IACET Standard for Continuing Education and Training. Learn more about IACET.

Refunds Policy.  Full refunds for public training courses will be applied for cancellations made up to (5) business days prior to course. After (5) business days, the ticket will be forfeited. No refund will be issued for courses not attended. The ISO 9001 Group reserves the right to cancel a course if minimum registrations are not met.  In which case, all course fees will be fully refunded.

Registration and Verification.  Certificates with CEUs shall only be issued to registered attendees upon verification of identification to be the same as registered.

Attendance Requirements.  Course attendees must physically attend the established contact time hours for each course to be awarded certificate of completion with CEU.

Proprietary Interest Disclosure.  The ISO 9001 Group is the owner of  Conformance Manager, a SaaS application, which may be utilized as part of various training courses.

Certificates of Completion.  Certificates of completion will be provided to attendees that meet course requirements.  For public courses certificates are issued on the last day of the course.  For onsite courses certificates are issued upon final payment being received.

CEU Calculation.  Contact time (hours) \ 10.

Competency Testing Requirements. To receive the awarded certificate of completion with CEU credit, attendees must pass the competency test for the course (at least 70%) to demonstrate learning outcomes have been achieved.

Record Requests.  Replacement certificates or course records are available upon request for an administrative cost of $50 per record.  Requests must be received in writing and will be provided upon verification of the identification of the individual requesting the record.

Training Records Retention.  Training records, including certificates of completion are maintained for a minimum of 7 years.

Free Consultation. Training courses include 30 days of free consultation provided via phone or email.

Simulcast Training. Meals are not provided for simulcast training.

Payments. Payments must be made upon receipt of the payment, or latest (5) days after receipt.


Email Marketing

Permission to Contact.  Completion of web forms on The ISO 9001 Group site constitutes permission for further email communication, including general correspondence, tips, quotes, newsletter and other email marketing.


Privacy and Information Security

Privacy.  The ISO 9001 Group does not share clients’ or course attendees’ information provided with parties not associated with The ISO 9001 Group services or product provided to clients.

Information Security.  Data and records collected and maintained by The ISO 9001 Group are stored on a secured network, which is backed up at all times.

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