We know the value of an effective ISO 9001 quality management system and the importance of understanding and meeting customer requirements. After all, this is what our clients hire us to do for them. This is why The ISO 9001 Group has implemented an ISO 9001 quality management system. Our quality system allows us to provide consistent, reliable and unsurpassed service to our clients at all times.
The ISO 9001 Group is committed to continual quality improvement, meeting our customers’ requirements and continually improving the effectiveness of the quality management system through compliance with ISO 9001 and applicable requirements.
Customer satisfaction is enhanced by using quality objectives that are measurable and have targets for improvement. The QMS establishes a framework to facilitate the formation and review of quality objectives through the following:
• Management Reviews
• Internal and External Audits
• Feedback from Clients and Employees
All personnel that impact quality are required to familiarize themselves with appropriate documentation and implement the policies and procedures in their work. The ISO 9001 Group’s Management is committed to compliance with applicable industry standards and best practices.
The quality policy is communicated to employees to enhance their understanding of how they impact the company’s quality management system. Employees at every level have a responsibility for the quality we offer our customers. Employees are empowered to participate in the continual improvement of the quality management system to maintain its effectiveness. This policy is reviewed for continuing suitability.