Managing compliance, preparing for audits, and improving performance can be overwhelming without the right foundation.
Learn how to implement effective quality systems and confidently lead your organization toward certification success.
This 5-Day New Quality Manager Training Course equips learners with the knowledge and skills to design, implement, maintain, and continually improve management systems based on standards such as ISO 9001, ISO 13485, ISO 14001, ISO 27001, ISO 45001, and others. The course uses ISO 9001 as the foundation for understanding the core principles common to most management system standards.
Upon completion, learners will be able to develop and implement an effective management system, drive continual improvement, and support their organization in achieving compliance and certification.
COURSE DETAILS
COST
$1,800
COURSE OVERVIEW
Length: 5 Days
Time: 9:00 AM – 4:30 PM
Time: 9:00 AM – 4:30 PM
Remote Dates
Feb 16-20 • Mar 16-20 • May 4-8 • Jul 6-10 • Sep 14-18 • Nov 9-13
Onsite Dates
Feb 9-13 • Mar 23-27 • Jun 22-26 • Sep 21-25 • Nov 2-6
ITEMS TO BRING
• Quality Policy
• Quality Manual
• Quality Manual
PREREQUISITES
None
LEARNING OUTCOMES
Module 1
- Explain the history of the quality function
- Explain core management system principles, theories and concepts
- Explain and discuss critical definitions that one should be familiar with
- Explain and discuss the Quality Manager job description and role
- Explanation, interpretation and application discussion of each clause of the ISO 9001 standard
Module 2
- Explain how to establish a clear scope for your management system
- Explain how to properly plan your organization’s management system
- Establishing a sound documentation structure
- Establishing practical document identification and numbering systems
- Illustrate how to establish a management system policy
- Illustrate how to establish management system objectives
- Illustrate how to design a process interaction map of all processes
- Illustrate how to design a process map for an individual processes
- Illustrate how to write a management system manual
- Illustrate how to design and write clear (policies, procedures, work instructions)
- Illustrate how to design effective forms for use
- Explain how to establish document and record control systems
- Illustrate software systems that can be utilized
Module 3
- Illustrate how to develop an implementation plan
- Explain strategies to engage other departments during implementation
- Explain how to overcome resistance to change within the organization
- Explain how to motivate others to comply with the management system
- Explain how to resolve conflict that occurs during implementation
- Explain how to overcome communication barriers
Module 4
- Explain how to perform process oriented risk assessments and implement controls
- Explain how to implement measurement and monitoring controls
- Explain the internal audit process and its importance
- Explain management review meetings and how to conduct them
- Illustrate how to monitor and interpret quality objectives
- Explain how to control nonconformities to the management system
- Illustrate how to perform root cause analysis of nonconformities using the Five Why Technique and Cause and Effect Diagrams
- Illustrate data analysis tools and methods to drive improvement
- Explain and illustrate how to formulate correction and corrective actions
- Explain the how to certify your management system
- Competency test
WHO SHOULD ATTEND
– Managers
– Supervisors, Coordinators
– Internal Auditors
MATERIALS INCLUDED
