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Video Tutorials

We know that managing your system can be very challenging, so we have developed some videos we hope you find helpful.  Feel free to contact us with any questions.

What is a Controlled Document?

What documents do you need to control within your organization? With so many documents from timesheets to contracts, its very understandable why controlling documents is such a major issue for organizations. Do you have to control every document within your organization? Watch our webinar to learn what a controlled document is and is not, the importance of document control and key steps to establish effective document control.

Document Control for Ransom

One major part of an organization’s management system, is document control, but what if all of your organization’s files are no longer controlled by you? Increasingly organizations are being attacked by ransomware, where hackers install malicious software, which encrypts your files making them inaccessible unless you pay a ransom to have them restored. In this webinar, you will learn more about ransomware, how to identify some key risks to your organization’s documents and steps you can take to mitigate these risks.

Context of Your Organization

You can’t fully assess your organization’s risks if you don’t first fully understand the context of your organization. In this webinar, we will explain how to move beyond customers and employees, so that you can establish a deeper level of understanding of your organization and its context.

How to Pass Your Certification Body Audit

Many times, organizations dread going through audits with their certification bodies. In this webinar, we will provide some key strategies to ensure that you always pass your certification audit, stress free.

Moving Beyond Product Nonconformities

For many years organizations have focused on product nonconformities that occur during production or service provision, but have often neglected to focus on non-product nonconformities. In this webinar, we will demonstrate how putting a focus on non-product nonconformities can prevent product nonconformities.

Holding Effective Meetings

Meetings are an effective way to communicate, and share important information within our organizations. When meetings are not effective or used wisely, they could be perceived as a waste of time. In this episode of Management System Tips, The ISO 9001 Group provides 3 tips for conducting effective meetings.

Demonstrating Leadership Within Your Quality Management System

A major requirement of ISO 9001:2015 is that top management demonstrates leadership within the quality management system. Does your organization’s top management struggle to meet the ISO 9001:2015 leadership requirement? Watch our video now to learn valuable tips on demonstrating leadership within your quality management system!

Five Why Technique – Getting to the Root Cause

Getting to the root cause of nonconformities, is a major challenge for many organizations. Does your organization repeatedly deal with the same problems or nonconformities over and over? In this complimentary webinar, The ISO 9001 Group explains how to properly apply the Five Why Technique, to get to the systematic root causes of your problems and nonconformities.

Process Oriented Internal Auditing

Conducting internal audits is one of the most important requirements of your management system. Oscar provides several tips to help your organization perform process oriented internal audits!

Understanding Interested Parties’ Needs and Expectations

Understanding the needs and expectations of your organization’s interested parties, is a requirement of ISO 9001:2015, but what does this mean? This webinar will explain and demonstrate how an organization can simply identify their interested parties’, their needs and expectations.

Writing Effective Standard Operating Procedures  

Writing Standard Operating Procedures is critical to the sustained success of any organization. Writing effective standard operating procedures provide the necessary foundation of most activities within any organization. Procedures allows an organization to define and package its ingredients for success, so that success becomes strategic, repeatable and flexible. This webinar will explain and demonstrate simple steps for writing standard operating procedures. It will also demonstrate several formats for writing clear procedures.

How Organizations Manage Change

How do organizations manage change? ISO 9001:2015 and several other quality management system standards, such as API Spec Q1: Ninth Edition, requires organizations to plan and manage changes.  This webinar will explain a systematic method for organizations to plan and manage change, so that the changes are introduced properly.

Process Oriented Risk Based Thinking

Learn how to apply the process oriented approach to your risk based thinking, identify critical risk within each process and how to establish a risk profile and controls for each risk identified.

ISO 9001:2015 Standard Changes Overview 

Brief overview of some of the key changes to the ISO 9001:2015 quality management system standard.

Benefits of API Spec Q1 and API Spec Q2

Learn the benefits of API Spec Q1 and API Spec Q2 for companies that provide manufacturing or services to the oil and gas industry.

ISO Benefits for Business and Government

Today’s world is full of challenges: for business, government and society. Facing up to these challenges requires leadership and vision. But leaders also need practical tools they can rely on. ISO standards help CEO’s achieve their business objectives and provide governments and regulators with vital technical support ISO’s voluntary standards draw on a wealth of experience and expertise.

Documentation Structure

Tips on documentation structure for your ISO 9001 and API Spec quality management systems. Provides various tips on document levels.

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