Many times product nonconformities, stem from non-product nonconformities.  

For many years organizations have focused on product nonconformities that occur during production or service provision, but have often neglected to focus on non-product nonconformities.  For example, what if Sales enters the order incorrectly?  Purchasing purchases the wrong material?  Typically, these types of nonconformities would simply be classified as causal factors and only identified and addressed when they contribute to product nonconformities. In these cases, the organization simply makes the correction, but doesn’t perform root cause analysis and implement corrective actions.  In this webinar, we will demonstrate how putting a focus on non-product nonconformities can prevent product nonconformities. 

OBJECTIVES

– Learn how ISO 9001:2015 addresses this concept

– Learn how to identify and control non-product nonconformities

– Learn how to control non-product nonconformities to prevent product nonconformities

PRESENTER

Oscar Combs – Senior Consultant of The ISO 9001 Group

About Oscar Combs

Oscar is an Exemplar Global certified Principal Management Consultant and Lead Auditor, with over 23 years of national and international experience. Oscar is a voting member of US ISO/TC 176 and a Senior Member of ASQ. He has a 100% client certification rate for various management system standards, such as API Spec Q1, Q2, ISO 9001, 14001, 17025 and many more. He notably achieved certification for 16 sites in 1 year, with zero findings.

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