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ISO\IEC 20000-1:2018 Information Technology Service Management System Documentation Package

ISO\IEC 20000-1:2018 Documentation Package

Writing documentation that meets management system requirements can be challenging for organizations of any size. If your organization is short on time or lacks the know-how of writing management system documentation, our documentation packages are a cost-effective solution to jumpstarting your implementation. Our carefully designed ISO\IEC 20000-1:2018 Certification Ready documentation package includes all required documents and forms to achieve certification with minor customization. These are not just cookie-cutter templates. Our documentation packages have been refined by management system experts with over 24+ years of experience.

Price

$1,500

Included at No Extra Cost

• Preliminary Customization

 Logo Placement and Branding

• (2) Complimentary Conformance Manager Concurrent Licenses. $480 Value. Click here to learn more about our management system software.

Documentation Package Contents

Level 1 Policies and Manual

1. Service Policy

2. System Manual

3. Service Objectives

Level 2 Processes and Procedures

4. Control of Documents

5. Control of Records

6. Internal Audits

7. Control of Problems and Nonconformities

8. Corrective and Preventive Actions

9. Personnel Training and Competency

10. Review of Requirements

11. Risk Identification, Control and Contingency Planning

12. Design and Development of Services

13. Purchasing Products and Services

14. Control of Projects

15. Identification and Traceability

16. Safeguarding and Preservation

17. Measurement of Customer Satisfaction

18. Analysis of Data Regarding Effectiveness of QMS

19. Management of Change

20. Budgeting and Accounting for Services

21. Configuration Item Management

Level 3 Forms

22. Procedure Template

23. Nonconformity Register

24. Internal Audit Plan

25. Internal Audit Checklist

26. Nonconformity Report

27. Meeting Minutes Template

28. Management Review Minutes Template

29. Training Matrix And Register

30. Purchased Product or Service Requirements

31. Service Management Plan

32. Employee Evaluation

33. Form Template (Landscape)

34. Form Template (Portrait)

35. Employee Suggestion And Feedback

36. Sign-In Sheet

37. Job Description Template

38. Supplier Evaluation

39. Controlled Document Register

40. Risk Register

41. Customer Satisfaction Survey

42. Performance Monitoring

43. Deviation \ Change Request

44. Action Confirmation

45. Employee Competency Assessment Record

46. Service Design and Development Profile

47. Document Transmittal

48. Service Catalog \ Request

49. Service Level Agreement

50. Service Report

51. Service Continuity and Availability Plan

52. Capacity Plan

53. Interested Parties Register

54. Configuration Management Spreadsheet (CMDB)

55. Deviation \ Change Request Register

Value Added Options

Documentation Review

Price: $300

A technical writer will conduct a detailed review of your customized documentation, to ensure it meets management system requirements. Recommendations for improvements will be provided.

 

Implementation Checklist

Price: $150

Our proven implmentation checklist will provide a step-by-step guide to properly implementing your management system.

 

Online Implementation Support

Price: $900

A management system consultant will guide you through implementation during (6) online, one hour meetings. Your consultant will provide support, training and answer questions to ensure proper implementation of your management system. Additionally, you will gain access to our online training video library to further guide implementation activities.

 

Onsite Implementation Support

Price: Request a Quote

A management system consultant will travel to your facility to guide you through a step-by-step implementation checklist during bi-weekly meetings. Your consultant will provide support, training and answer questions to ensure proper implementation of your management system. Additionally, you will gain access to our online training video library to further guide implementation activities.

 

Pre-Certification Audit Service

Price: Request a Quote

Our Certified Lead Auditor will conduct a pre-certification (internal) audit, to determine readiness for a certification audit. A report of findings and corrective actions will be provided to ensure successful certification. Performing an initial internal audit is required by certification bodies prior to the certification audit.

 

Certification Support

Price: $995

We will select an ANAB or UKAS accredited certification body that best fits your organization. We will complete the certification application and submit for your approval. Upon completion of the certification audit, we will assist in responding to any finding(s) during the initial certification audit, until certification is achieved. We will continue to be available via phone or email for 30 days upon achieving certification.

How to Order

1. Place order below.

2. Pay invoice.

3. Documents delivered.

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