ISO\IEC 20000-1:2018 Documentation Package
Writing documentation that meets management system requirements can be challenging for organizations of any size. If your organization is short on time or lacks the know-how of writing management system documentation, our documentation packages are a cost-effective solution to jumpstarting your implementation. Our carefully designed ISO\IEC 20000-1:2018 Certification Ready documentation package includes all required documents and forms to achieve certification with minor customization. These are not just cookie-cutter templates. Our documentation packages have been refined by management system experts with over 24+ years of experience.
Included at No Extra Cost
• Preliminary Customization
• Logo Placement and Branding
• (2) Complimentary Conformance Manager Concurrent Licenses. $480 Value. Click here to learn more about our management system software.
Documentation Package Contents
Level 1 Policies and Manual
1. Service Policy
2. System Manual
3. Service Objectives
Level 2 Processes and Procedures
4. Control of Documents
5. Control of Records
6. Internal Audits
7. Control of Problems and Nonconformities
8. Corrective and Preventive Actions
9. Personnel Training and Competency
10. Review of Requirements
11. Risk Identification, Control and Contingency Planning
12. Design and Development of Services
13. Purchasing Products and Services
14. Control of Projects
15. Identification and Traceability
16. Safeguarding and Preservation
17. Measurement of Customer Satisfaction
18. Analysis of Data Regarding Effectiveness of QMS
19. Management of Change
20. Budgeting and Accounting for Services
21. Configuration Item Management
Level 3 Forms
22. Procedure Template
23. Nonconformity Register
24. Internal Audit Plan
25. Internal Audit Checklist
26. Nonconformity Report
27. Meeting Minutes Template
28. Management Review Minutes Template
29. Training Matrix And Register
30. Purchased Product or Service Requirements
31. Service Management Plan
32. Employee Evaluation
33. Form Template (Landscape)
34. Form Template (Portrait)
35. Employee Suggestion And Feedback
36. Sign-In Sheet
37. Job Description Template
38. Supplier Evaluation
39. Controlled Document Register
40. Risk Register
41. Customer Satisfaction Survey
42. Performance Monitoring
43. Deviation \ Change Request
44. Action Confirmation
45. Employee Competency Assessment Record
46. Service Design and Development Profile
47. Document Transmittal
48. Service Catalog \ Request
49. Service Level Agreement
50. Service Report
51. Service Continuity and Availability Plan
52. Capacity Plan
53. Interested Parties Register
54. Configuration Management Spreadsheet (CMDB)
55. Deviation \ Change Request Register
Value Added Options
A technical writer will conduct a detailed review of your customized documentation, to ensure it meets management system requirements. Recommendations for improvements will be provided.
Our proven implmentation checklist will provide a step-by-step guide to properly implementing your management system.
Online Implementation Support
A management system consultant will guide you through implementation during (6) online, one hour meetings. Your consultant will provide support, training and answer questions to ensure proper implementation of your management system. Additionally, you will gain access to our online training video library to further guide implementation activities.
Onsite Implementation Support
Price: Request a Quote
A management system consultant will travel to your facility to guide you through a step-by-step implementation checklist during bi-weekly meetings. Your consultant will provide support, training and answer questions to ensure proper implementation of your management system. Additionally, you will gain access to our online training video library to further guide implementation activities.
Pre-Certification Audit Service
Price: Request a Quote
Our Certified Lead Auditor will conduct a pre-certification (internal) audit, to determine readiness for a certification audit. A report of findings and corrective actions will be provided to ensure successful certification. Performing an initial internal audit is required by certification bodies prior to the certification audit.
We will select an ANAB or UKAS accredited certification body that best fits your organization. We will complete the certification application and submit for your approval. Upon completion of the certification audit, we will assist in responding to any finding(s) during the initial certification audit, until certification is achieved. We will continue to be available via phone or email for 30 days upon achieving certification.
How to Order
1. Place order below.
2. Pay invoice.
3. Documents delivered.