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Course Objectives

This 1 Day Context of the Organization & Interested Parties training course will provide learners with a clear understanding of the proper application of the concepts regarding context of the organization and the needs and expectations of interested parties. At the end of the course, learners will be able to clearly identify their organization’s context, internal and external issues, interested parties and their needs and expectations.   

Who Should Attend

– CEOs, Presidents, Owners

– Vice Presidents

–  Managers

The ISO 9001 Group Public Training (2)

Learning Outcomes

Module 1

– Explain the concept of Context of the Organization

– Explain components of a SWOTT Analysis

– Illustrate the proper use of a SWOTT Analysis

– Create a SWOTT Analysis of your organization’s external and internal issues

Module 2

– Explain the concept of Interested Parties

– Differentiate between a need and an expectation

– Illustrate how to properly identify Interested Parties

– Illustrate how to properly identify needs and expectations

– Create a register of your organization’s interested parties

– Identify the needs of your interested parties

– Identify expectations of your interested parties

Module 3

– Rank SWOTT Analysis issues

– Rank Interested Parties’ needs and expectations

– Construct a matrix connecting SWOTT Analysis issues and Interested Parties

– Competency Test

Attendance Options

 

Onsite Training

Request specific date(s) for onsite training at your facility.

Prerequisites

None

Materials Included

– Course slides

– SWOTT Analysis Example

– Interested Parties Needs and Expectations Example

– Competency Test

Items to Bring

– Not Applicable

Call us today at 832-326-9796 or email us at training@iso9001group.com to contact one of our management system consultants to set up an onsite training at your facility. The ISO 9001 Group can assist your organization in its training needs!

Request Onsite Training

Do you have a group of at least 5 that need training? We provide onsite training to support your specific management system needs.

Training Testimonials

Key Features

IACET Accredited \ CEUs

Meals Provided

Real life experiences

30 days of free consultation

Interactive

Case studies

Peer-to-peer learning

Competency testing

Course materials and resources

Certificate of completion

Questions?

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