When organizations hear “customer property,” they often think of physical parts, materials, or equipment. But ISO 9001 Clause 8.5.3 goes much further. Customer property can include physical assets, intellectual property such as drawings and specifications, and even sensitive data or information provided for use during a process.

What Does ISO 9001 Require for Customer Property?

When customer property is under your organization’s control, it must be properly identified, verified, protected, and safeguarded. Organizations also need a clear process for addressing customer property that is lost, damaged, or found to be unsuitable for use, including notifying the customer or external provider when necessary.

Common Audit Risks Under Clause 8.5.3

In this webinar, we explore common misunderstandings and ISO 9001 audit risks related to customer property, with practical examples covering physical assets, intellectual property, and sensitive information. Understanding these requirements can help quality professionals identify potential gaps before they become audit findings.

Watch the full webinar below to learn how to effectively manage customer property and strengthen your ISO 9001 quality management system.

About The Author

Oscar Combs is the President of The ISO 9001 Group, a consulting, auditing and training company headquartered in Houston, Texas. With over 31 years of experience in the field, he is recognized as an expert in the implementation of management systems that help organizations manage risk and improve operational efficiency.

The ISO 9001 Group

The ISO 9001 Group is a business and management systems consulting, auditing and training firm headquartered in Houston, Texas with regional resources in Atlanta, Chicago, Denver, New York, and Portland.  Contact us at info@iso9001group.com for more information or www.iso9001group.com.