Module 1

• Explain the role of the lead auditor
• Explain common pitfalls internal auditors often make
• Explain the various types of audits
• Explain benefits of supplier (second party) audits
• Explain important internal auditor characteristics and etiquette
• Detailed review of ISO 19011 requirements pertaining to internal auditing
• Explain and illustrate core auditing methods and techniques

Module 2

• Detailed review and explanation of all clauses of ISO 9001:2015
• Illustrate how to audit all ISO 9001:2015 clauses
• Explain new concepts such as: Documented Information, Risk-based Thinking, Context of the Organization, Interested Parties, etc.

Module 3

• Discuss important terms and definitions of auditing
• Explain the auditing cycle
• Explain how to develop an audit plan and scope for supplier and internal audits
• Explain how to form and lead the audit team
• Explain the concept of audit criteria and how to review it
• Explain how to use the process interaction map to conduct process-oriented audits
• Generate good audit questions from audit criteria
• Conduct opening meetings, interviews and closing meeting
• Explain and illustrate how to take audit notes properly
• Explain how to establish audit trails and randomly collect samples
• Explain methods of collecting objective evidence
• Explain how to properly interact with auditees to ensure a positive experience

Module 4

•  Classify and document findings
• Write clear corrective action requests for findings
• Explain the responsibility of auditees after the audit
• Explain how to properly log audit findings
• Explain how to compare, compile and analyze audit results
• Practice internal auditing by conducting several rounds of mock audits
• Instructor and peer feedback and evaluation of mock second party audits
• Instructor and peer feedback and evaluation of mock first party audits
• Competency Test