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New Quality Manager Training Course

This 3 Day training course is designed to provide the new quality manager with the knowledge and skills required to maintain and continually improve their organization’s quality management system based on standards such as, ISO 9001, API Spec Q1, API Spec Q2 and others. The course helps new quality managers to develop their skills in designing, implementing and managing the daily challenges of quality management system processes and provide more effective feedback to top management for review and decision-making.

Who Should Attend

  • Quality Coordinators
  • Quality Supervisors
  • New Quality Managers
  • Managers who wish to refresh/develop skills

Start End Times

9am – 4:30pm






1.8 (see criteria)

Learning Outcomes

  • Understand the requirements of a quality management system (based on ISO 9001 requirements)
  • Understand the importance and benefits of taking a process approach to quality management
  • Understand the effective approaches to establishing, implementing and maintaining a documented quality management system avoiding the bureaucracy of documentation
  • Learn the approaches to creating effective quality manuals and a useful, and used, documented system
  • Learn about creating a customer-focused system
  • Learn how to identify requirements not specified by the customers (expectations and needs)
  • Learn about approaches to monitoring customer satisfaction
  • Understand the role of the quality management representative
  • Understand the roles and responsibilities of quality managers and effective interaction with other departments/functions
  • Learn about the management of the internal audit process and development and implementation of an effective and risk-based audit program
  • Learn about approaches to identification and reporting of nonconformities (resulting from customer complaints, suppliers’ nonconformities, audit nonconformities, and nonconformities identified through inspections/monitoring)
  • Learn how to ensure effective corrective actions to help prevent recurrence of nonconformities
  • Learn how to ensure effective preventive actions to ensure prevention of potential nonconformities
  • Learn approaches in effective analysis of data (trend analysis and root cause analysis, and examples of various approaches to the analysis of data for submission to the management review process)
  • Understand the requirements for the management review process, various approaches to holding a review, and the role of the quality manager
  • Understand the process of the external assessment of the QMS, role of external auditors, and effective communication and relationship with your external auditor
  • Learn about approaches to continual improvement (discussion of various approaches and good practice)
  • Discuss the challenges for quality managers and solutions for overcoming them

Course Material Included

  • Course Slides
  • Standard in Checklist Format
  • QMS Table of Contents Example
  • Standard Operating Procedure Example
  • Process Example
  • Competency Test

Suggested Items to Bring With You

  • Quality Policy
  • Quality Manual

Call us today at 832-326-9796 or email us at to contact one of our management system consultants to set up an onsite training at your facility. The ISO 9001 Group can assist your organization in its training needs!

Convenient and Secure Payment Options:

Pay online, quickly and securely.

Send payment to P.O. Box 672151, Houston, Tx. 77267 prior to the course.

Register Now

Some key features of our courses:

IACET Accredited \ CEUs

Real life experiences

30 days of free consultation ( phone/email)

Interactive delivery

Case studies

Competency testing

End of course evaluations

Course materials and resources

Certificate of completion

Course Location

5629 FM 1960 Rd W
Suite 200
Houston, Texas  77069


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Hotel Locations

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