“Too Busy” To Get ISO 9001 Certified?
In our last segment, “4 Reasons to Get Your Quality Management Certification in a Down Market”, we outlined reasons to get ISO 9001 certified when the market is down. Let’s take a look at the flip side of that situation and see why you shouldn’t wait until business slows down to get your quality management system ISO 9001 certified.
Stay Ahead of the Competition
If the market is down, your customers may be cutting back on suppliers and may narrow their list to only the top-tier suppliers. Conversely, when the market picks up, customers will be looking to add to their list of suppliers. Are you on that list? Will your competitors have an edge on you because they pursued ISO 9001 certification when the market slowed? Will you be playing catch up?
Better Utilization of Human Resources
When business is good, most of your company’s resources and staff power will be devoted to fulfilling current orders. You may not be able to divert human resources for ISO 9001 implementation without hurting production. The answer, you say, is “we’ll hire a QA team or Manager”. How long will that take? You will not only have to hire them, but you will need to train them on your company’s operations, and that takes time and money. So, I’ll repeat the question: Will you be playing catch-up trying to get ISO 9001 certified when the market slows?
The old adage of “Haste Makes Waste” is an old adage because it’s true! When your company is rushing to fulfill open orders without a management system, there tends to be an increase in scrap and reworks. This not only costs you money but late orders negatively affect customer satisfaction. Implementing ISO 9001 will improve operations and reduce or eliminate business risk and waste.
Let’s say you managed to hire a QA person. You went through the pile of resumes and multiple interviews. For illustration sake, you’re paying them the median salary of $58,000, according to Indeed.com (not including benefits, which add roughly 20% to the cost). That’s $4,833 per month. If it takes 5 months to implement ISO 9001, your real cost is $24,165 plus benefits. And that’s assuming that only the 1 employee is involved. Multiply that by 2 or 3. You get the picture.
In conclusion, outsourcing your ISO 9001 implementation makes as much sense in an up market as it does in a down market.
Frank Lategano has over 30 years of experience providing sales, business development and training to clients throughout the United States and internationally. Frank has coordinated teams for Strategic Accounts at Welker, Inc., a manufacturer of measurement systems for the oil and gas industry. During his sales career, Frank has been placed in leadership roles, managing and teaching sales teams how to build relationships with prospects and customers to understand their needs and ensure that 100% customer satisfaction is achieved. Frank is a Member of the American Production and Inventory Control Society (APICS), and the Society of Manufacturing Engineers (SME). The ISO 9001 Group | 832-326-9796 | firstname.lastname@example.org