Wondering what your customers are thinking? Consider that for every 26 unhappy customers, only one will lodge a formal complaint. You can count on each 1 to tell 10 and those 10 will tell 5. The real concern, however, is that an average of 1,560 people may hear about at least one of these unhappy customers’ experiences.
Customer Feedback Systems
We specialize in the development of:
- Customer complaint, and
- Satisfaction feedback systems
We have mastered the art of designing survey questions and the use of web survey tools, which elicit a typical response rate of 30% – 40%. Stop wasting time, postage and envelopes with paper based customer satisfaction surveys. Going online will reduce your time and cost by up to 90%.
We look forward to speaking with you on how The ISO 9001 Group can help your company achieve sustainable success through your quality, health, safety and environmental management systems
Request a proposal via the button below. We look forward to speaking with you on how the ISO Group 9001 can help your company achieve sustainable success through your quality, health, safety and environmental management systems.
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