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Customer Feedback Systems

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Wondering what your customers are thinking?  Consider that for every 26 unhappy customers, only one will lodge a formal complaint. You can count on each 1 to tell 10 and those 10 will tell 5.  The real concern, however, is that an average of 1,560 people may hear about at least one of these unhappy customers’ experiences.

Our consultant will also work with your organization to establish an effective customer feedback response process that assesses the root causes that may lie below the surface and establishes timely and prompt corrective actions to eliminate the problem from recurring.

Our consultants will identify each customer feedback opportunity your employees have with customers and design a multi-channel customer feedback system that captures your customers’ perceptions along the way.

The ISO 9001 Groups will assist your organization in developing proactive customer feedback systems that allows you to take action before the customer reaches the point of no return.  

We specialize in the development of:

  • Customer complaint, and
  • Satisfaction feedback systems

We have mastered the art of designing survey questions and the use of web survey tools, which elicit a typical response rate of 30% – 40%.  Stop wasting time, postage and envelopes with paper based customer satisfaction surveys. Going online will reduce your time and cost by up to 90%.

Let the ISO 9001 Group assist you in giving your customers a voice. Contact us today by phone at 832-326-9796, email info@iso9001group.com or  request a proposal online right now.

 

We look forward to speaking with you on how The ISO 9001 Group can help your company achieve sustainable success through your quality, health, safety and environmental management systems

Request a proposal via the button below. We look forward to speaking with you on how the ISO Group 9001 can help your company achieve sustainable success through your quality, health, safety and environmental management systems.

 

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