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Top 10 Benefits of a Quality Management System

Posted by Oscar Combs in Blog, Home Page 19 Nov 2014

A Quality Management System (QMS) isn’t just for manufacturing organizations. There are many business benefits that any type of organization can experience due to having a QMS. Quality is needed in all types of organizations, from manufacturing to service and even education. Here are the top 10 benefits any organization can expect from a Quality Management System.

 

1. Increase Efficiency.

Having a QMS requires organizations to give a lot of thought into how they operate and how to improve their business processes to maximize quality and efficiency. Established processes and procedures provide guidelines Efficiency-The-ISO-9001-Groupfor employees to easily follow, which makes training, day-to-day tasks, handovers and troubleshooting much easier.

 

2. Increase Profitability.

Studies have shown, including Harvard Business School that organizations with an established QMS experience increased productivity, efficiency, reduced risks and financial performance compared to those without a QMS.

 

3. Improve Employee Morale.ISO 9001 Consulting

A QMS establishes defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the organization. A QMS contributes to a more satisfied and motivated staff with less confusion.

 

4. Improve Decision Making.

Many organizations make decisions based upon their “gut” or “intuition”. A QMS helps supplement or validate these decisions by providing internal audits and process assessments to facilitate information gathering on which fact based decisions can be made.

 

5. Improve Supplier & Vendor Relationships.Supplier-The-ISO-9001-Group

Suppliers and Vendors that impact the quality of the organization’s products or services provided to its customers must be managed properly. Mutually beneficial supplier relationships are one of the cornerstones of a QMS. A QMS establishes processes to evaluate suppliers prior to bringing them on board and routinely audit them once they become an approved vendor. A QMS also establishes purchasing controls when making routine purchases that are needed while conducting day-to-day business.

 

6. Control of Documentation & Records.

Many times organizations have challenges in controlling their documents and records. For instance, two employees working from different imagesversions of the same procedure. This is quite common, but a QMS establishes controls on reviewing, updating and approving procedures and making current versions available to all staff for use. Records are the forms organizations complete to demonstrate compliance or to record an activity was executed. This may be an inspection, customer order or employee evaluations. These records must be controlled and are often used in assisting the organization in making decisions.

 

7. Consistency.

One of the fundamental reasons for a QMS is consistency. The organization and its customers, both internal and external   should be able to expect consistent outcomes from the organization’s business processes and tasks that employees carry out every day. This also applies to public companies, where shareholders expect a level of consistency in the organizations they have invested in.

 

8. Customer Satisfaction. (This is WHAT IT’S ALL ABOUT!)customersatisfaction

Customer confidence is gained because they can expect a certain level of consistency and customer service, which is derived from a well established QMS. A QMS establishes controls, such as customer relationship management and customer satisfaction surveys to monitor satisfaction and maintain customers.

 

9. Internal Controls.

Once an organization has established processes and procedures it’s important to monitor their effectiveness and conformance to them. A QMS establishes controls, such as routine internal audits, control of nonconformities and corrective actions to solve the root cause of problems the organization may be experiencing.

 

 10. Better Management.helpgettingthere

Top Management of an organization with a QMS routinely reviews the effectiveness of the quality management system. This mostly occurs on an annual basis, where top management meets to review the suitability, adequacy and effectiveness of the organization’s QMS.

Author Biography

Oscar Combs, Senior Consultant of The ISO 9001 Group, a management consulting, auditing and training firm based in Houston, Texas.  Oscar has over 25 years of experience working with management systems.  Oscar has worked with clients throughout North America, South America, Europe, The Middle East, Asia and Africa helping companies manage risk and improve their business operations.  Oscar holds an MBA from the University of Houston.  He is certified by Exemplar Global as a Principal Management Consultant and Lead Auditor. Oscar is also a Senior Member of the American Society for Quality and has served as the Programs Committee Chair for ASQ’s Houston Chapter 1405.

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